Frequently asked questions
FAQ
Why is there a limit of 3 pairs per order?
Why is there a limit of 3 pairs per order?
To ensure fair distribution.
Our "Buy 2 Get 1 Free" offer has created extremely high traffic. To prevent resellers from buying out our stock, we strictly limit purchases to 3 pairs per household.
Thank you for keeping the community fair.
How do they fit? (Size Guide)
How do they fit? (Size Guide)
They fit True to Size.
However, if you are between sizes (e.g., 9.5-10.5), we recommend sizing UP to the next whole size (e.g., Size 10.5).
- Why? A slightly roomier fit is perfect for the "Cloud" feel, especially if you plan to style them with thick socks.
- Guarantee: If the fit isn't perfect, just email us. We send free replacements immediately.
Why is the shipping time 7-14 days?
Why is the shipping time 7-14 days?
Unlike mass-market brands, we produce in Small Batches to ensure premium quality control.
Due to the current viral demand on our January Drop, our dispatch times are slightly longer than usual. Trust us, the Cloud-Tech™ comfort is worth the wait.
Are they actually comfortable for all-day wear?
Are they actually comfortable for all-day wear?
Absolutely. We use a proprietary Cloud-Tech™ Foam that molds to your foot shape.
This means Zero Break-in Time.
No blisters, no hardness—just instant "walking on clouds" comfort from the moment you unbox them.
What if I don't like them or they don't fit?
What if I don't like them or they don't fit?
We have a 100% Satisfaction Guarantee.
We know buying footwear online can be tricky. If you aren't obsessed with your pair, simply contact us.
We offer instant refunds or free replacements. No stressful return processes, no 20-page forms. We've got your back.